Box Office Manager
Maryville College Maryville College Maryville, TN Maryville, TN Full-time Full-time Estimated:
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year Job Title:
Box Office Manager Department:
Clayton Center for the Arts Reports To:
Marketing Director, Clayton Center for the Arts FLSA Status:
Exempt Job Code:
E-1
Summary:
Clayton Center for the Arts located on the Maryville College campus plays a vital role in enhancing the quality of life in East Tennessee by providing arts programming of the highest caliber, as well as opportunities for the lifelong expression and appreciation of the arts.
Since its opening in 2010 the Center has played a vital role in enhancing the quality of life, bolstering cultural and economic vitality, strengthening tourism, and expanding the education offerings for our community and region.
The Box Office Manager oversees ticket sales and box office operations for events occurring at the Clayton Center for the Arts, as well as athletic and other campus facilities as needed.
The ideal candidate will have proven experience in computerized ticketing software and knowledge of in-person and web-based ticket sales, digital inventory management, and venue box office operations.
The Box Office Manager is responsible for inputting pricing structure, seating charts and other necessary information into a web-based ticketing system and works with the ticketing software provider in accounting for their portion of ticket sales.
This role works directly with the Clayton Center Office Manager and the Colleges Business Office to reconcile accounts, ensuring timely, accurate and comprehensive financial reporting.
They also work closely with the General Manager and Director of Marketing on pricing strategies and seating plans for events.
The position oversees a staff of full and part-time employees who assist in conducting the daily functions of the box office.
This is a public-facing role that requires top-notch people skills and customer service experience.
As the leader of the box office and a recognized member of the Centers management team, this front-line manager exemplifies the highest standards of customer service, building strong relationships with valued ticket holders.
Essential Duties and Responsibilities include the following:
Direct, manage and supervise all ticketing functions to ensure event ticketing is successfully executed from announcement to end of show.
Works with a variety of ticket accounts including subscriptions, single ticket and group sales, complimentary tickets, gift certificates, etc.
Works closely with the Centers management and key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements.
Demonstrates good judgement by escalating issues to Leadership when appropriate.
Advise and assist with gathering data and compiling various event reports utilizing the Etix ticketing system and distributing to key event staff in a timely manner.
Oversee proper cash handling and control procedures.
Hire train, schedule, and supervise ticket office staff.
Mentoring and developing student staff is a high priority of the organization.
Develop and maintain documentation and training material on box office procedures.
Ensures that all staff are fully trained in handling customer issues and explaining ticketing policy.
Collect and manage patron data via the ticketing system and maintain patron mailing lists.
Communicate in an extraordinarily patient, professional, and pleasant manner.
Assist the business office in the accounting of funds by making regular financial deposits, pre-paring and sending ticket audits, and final event settlement reports.
Oversee staff assigned to manage event merchandise sales when required.
Assure all events are adequately staffed, including Box Office and Merchandise sellers.
Work with event staff to assure ticketing, ticket validation and seating of customers goes smoothly.
Must adhere to all contractual obligations pertaining to ticket sales, seating manifests, box office revenue and refund or exchange policies.
Work with ticketing system representatives to ensure the Center is operating in an efficient and profitable manner.
Assist the Director of Marketing on social media content and E-newsletters utilizing up-to-date email lists.
Engage in other special projects when assigned.
Initiate research and compile data to provide guidance on industry updates and changing best practices that could result in enhancements to the Centers operation, financial outcome, and customer service.
Education and/or
Experience:
Bachelor's degree (B.
A.
) from four-year college or university in business or arts administration and/or experience in those fields.
The ideal candidate will have proven experience in ticketing software and demonstrated knowledge of computerized ticket sales, digital inventory management, and venue box office operations.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Previous experience with Microsoft Office Suite (Outlook, Word, Teams, and Excel) is required.
Advanced skills in use of Excel statistic and logic formulas is very valuable.
The ability and willingness to learn new software applications is important in this role.
Previous experience with electronic or web-based ticketing systems is beneficial.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; talk and hear; reach with hands and arms; climb or balance; taste or smell.
The employee must occasionally lift and/or move up to twenty-five pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
All applicants must apply through the Maryville College Careers portal website on the page of the desired position.
Maryville College is an Equal Opportunity Employer.
For additional information about working at Maryville College, please visit our Careers at MC webpage.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year Job Title:
Box Office Manager Department:
Clayton Center for the Arts Reports To:
Marketing Director, Clayton Center for the Arts FLSA Status:
Exempt Job Code:
E-1
Summary:
Clayton Center for the Arts located on the Maryville College campus plays a vital role in enhancing the quality of life in East Tennessee by providing arts programming of the highest caliber, as well as opportunities for the lifelong expression and appreciation of the arts.
Since its opening in 2010 the Center has played a vital role in enhancing the quality of life, bolstering cultural and economic vitality, strengthening tourism, and expanding the education offerings for our community and region.
The Box Office Manager oversees ticket sales and box office operations for events occurring at the Clayton Center for the Arts, as well as athletic and other campus facilities as needed.
The ideal candidate will have proven experience in computerized ticketing software and knowledge of in-person and web-based ticket sales, digital inventory management, and venue box office operations.
The Box Office Manager is responsible for inputting pricing structure, seating charts and other necessary information into a web-based ticketing system and works with the ticketing software provider in accounting for their portion of ticket sales.
This role works directly with the Clayton Center Office Manager and the Colleges Business Office to reconcile accounts, ensuring timely, accurate and comprehensive financial reporting.
They also work closely with the General Manager and Director of Marketing on pricing strategies and seating plans for events.
The position oversees a staff of full and part-time employees who assist in conducting the daily functions of the box office.
This is a public-facing role that requires top-notch people skills and customer service experience.
As the leader of the box office and a recognized member of the Centers management team, this front-line manager exemplifies the highest standards of customer service, building strong relationships with valued ticket holders.
Essential Duties and Responsibilities include the following:
Direct, manage and supervise all ticketing functions to ensure event ticketing is successfully executed from announcement to end of show.
Works with a variety of ticket accounts including subscriptions, single ticket and group sales, complimentary tickets, gift certificates, etc.
Works closely with the Centers management and key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements.
Demonstrates good judgement by escalating issues to Leadership when appropriate.
Advise and assist with gathering data and compiling various event reports utilizing the Etix ticketing system and distributing to key event staff in a timely manner.
Oversee proper cash handling and control procedures.
Hire train, schedule, and supervise ticket office staff.
Mentoring and developing student staff is a high priority of the organization.
Develop and maintain documentation and training material on box office procedures.
Ensures that all staff are fully trained in handling customer issues and explaining ticketing policy.
Collect and manage patron data via the ticketing system and maintain patron mailing lists.
Communicate in an extraordinarily patient, professional, and pleasant manner.
Assist the business office in the accounting of funds by making regular financial deposits, pre-paring and sending ticket audits, and final event settlement reports.
Oversee staff assigned to manage event merchandise sales when required.
Assure all events are adequately staffed, including Box Office and Merchandise sellers.
Work with event staff to assure ticketing, ticket validation and seating of customers goes smoothly.
Must adhere to all contractual obligations pertaining to ticket sales, seating manifests, box office revenue and refund or exchange policies.
Work with ticketing system representatives to ensure the Center is operating in an efficient and profitable manner.
Assist the Director of Marketing on social media content and E-newsletters utilizing up-to-date email lists.
Engage in other special projects when assigned.
Initiate research and compile data to provide guidance on industry updates and changing best practices that could result in enhancements to the Centers operation, financial outcome, and customer service.
Education and/or
Experience:
Bachelor's degree (B.
A.
) from four-year college or university in business or arts administration and/or experience in those fields.
The ideal candidate will have proven experience in ticketing software and demonstrated knowledge of computerized ticket sales, digital inventory management, and venue box office operations.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Previous experience with Microsoft Office Suite (Outlook, Word, Teams, and Excel) is required.
Advanced skills in use of Excel statistic and logic formulas is very valuable.
The ability and willingness to learn new software applications is important in this role.
Previous experience with electronic or web-based ticketing systems is beneficial.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; talk and hear; reach with hands and arms; climb or balance; taste or smell.
The employee must occasionally lift and/or move up to twenty-five pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
All applicants must apply through the Maryville College Careers portal website on the page of the desired position.
Maryville College is an Equal Opportunity Employer.
For additional information about working at Maryville College, please visit our Careers at MC webpage.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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