Office Assistant
Stanley Best Heating and Air Inc.
Stanley Best Heating and Air Inc.
Maryville, TN Maryville, TN Full-time Full-time $10 - $14 an hour $10 - $14 an hour 23 hours ago 23 hours ago 23 hours ago Stanley Best Heating & Air Office Assistant Since 1972, Stanley Best Heating & Air, Inc.
(SBHA) is a family business that now includes the third generation of our founder's family.
For fifty years, SBHA has been committed to providing our customers with the highest quality products and professional service.
Our installation crews and technicians supply workmanship that we are confident will stand the test of time.
As a TRANE Comfort Specialist, our residential customers trust us with their personal homes, those of their family members, their vacation homes and rental property.
Our commercial customers include local small business, retail establishments, industrial facilities as well as commercial leased properties.
SBHA is always looking for hard working individuals to fill roles as installers and technicians.
Our installers work on new construction and replacing units in existing buildings.
Our technicians supply HVAC system maintenance and diagnostic and repairs on existing systems.
Our office is located at 603 Calderwood Highway, Maryville, Tennessee, and our primary service area includes Blount, Knox, Loudon, & Monroe Counties.
Summary of Job:
This position is responsible for responding to customer calls & inquiries; routing messages to the appropriate manager; dispatch and other duties as assigned.
Work Hours:
Full-time (40 hours per week) between the hours of 7:
00 am to 5:
00 pm Monday thru Friday.
Exact hours will be finalized when offer is made.
Essential Duties and
Responsibilities:
Answer front-line requests (by phone, email or in person) Respond promptly to daily customer calls & requests Provide excellent service to customers, co-workers, and vendors Create service/maintenance requests, invoices, customer records as needed Dispatch service/maintenance to technicians in the field Work with managers to address customer concerns Schedule service/maintenance calls to customers Edit daily transactions in data systems Update data bases from each service/maintenance ticket Maintain accurate & complete customer account records Post credits to customer accounts as directed Maintain filing & process systems Track equipment orders and deliveries Prepare/send invoices Present a professionally appropriate appearance.
Other duties as assigned Education and
Experience:
High School diploma or equivalent GED preferred 2
years of experience in an office setting preferred Experience with dispatch is a plus Skills and Abilities:
Understands and is comfortable with computers, e-mail, and database systems Detail oriented Exhibits a positive attitude and manages stressful situations well Excellent grasp of grammar & language Is highly organized and can follow instructions Works well with others Preference given to applicants living within 10 miles of office location Physical Demands/Working Conditions:
The activities described below are those that must be met to perform the essential functions of this job.
Reasonable accommodation may be made to enable those with disabilities to perform the functions.
Employees are required to:
Sit in front of a computer for 2 or more hours at a time Work in an open office environment Can work hot or cold warehouse environments for short periods Sit, talk, hear, and stand frequently throughout the day Climb, reach above shoulder height, stoop, kneel, and crouch Lift heavy objects up to 25 pounds Job Type:
Full-time Pay rate:
$10.
00 - $14.
00 Based upon experience Job Type:
Full-time Pay:
$10.
00 - $14.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Maryville, TN:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Stanley Best Heating and Air Inc.
Maryville, TN Maryville, TN Full-time Full-time $10 - $14 an hour $10 - $14 an hour 23 hours ago 23 hours ago 23 hours ago Stanley Best Heating & Air Office Assistant Since 1972, Stanley Best Heating & Air, Inc.
(SBHA) is a family business that now includes the third generation of our founder's family.
For fifty years, SBHA has been committed to providing our customers with the highest quality products and professional service.
Our installation crews and technicians supply workmanship that we are confident will stand the test of time.
As a TRANE Comfort Specialist, our residential customers trust us with their personal homes, those of their family members, their vacation homes and rental property.
Our commercial customers include local small business, retail establishments, industrial facilities as well as commercial leased properties.
SBHA is always looking for hard working individuals to fill roles as installers and technicians.
Our installers work on new construction and replacing units in existing buildings.
Our technicians supply HVAC system maintenance and diagnostic and repairs on existing systems.
Our office is located at 603 Calderwood Highway, Maryville, Tennessee, and our primary service area includes Blount, Knox, Loudon, & Monroe Counties.
Summary of Job:
This position is responsible for responding to customer calls & inquiries; routing messages to the appropriate manager; dispatch and other duties as assigned.
Work Hours:
Full-time (40 hours per week) between the hours of 7:
00 am to 5:
00 pm Monday thru Friday.
Exact hours will be finalized when offer is made.
Essential Duties and
Responsibilities:
Answer front-line requests (by phone, email or in person) Respond promptly to daily customer calls & requests Provide excellent service to customers, co-workers, and vendors Create service/maintenance requests, invoices, customer records as needed Dispatch service/maintenance to technicians in the field Work with managers to address customer concerns Schedule service/maintenance calls to customers Edit daily transactions in data systems Update data bases from each service/maintenance ticket Maintain accurate & complete customer account records Post credits to customer accounts as directed Maintain filing & process systems Track equipment orders and deliveries Prepare/send invoices Present a professionally appropriate appearance.
Other duties as assigned Education and
Experience:
High School diploma or equivalent GED preferred 2
years of experience in an office setting preferred Experience with dispatch is a plus Skills and Abilities:
Understands and is comfortable with computers, e-mail, and database systems Detail oriented Exhibits a positive attitude and manages stressful situations well Excellent grasp of grammar & language Is highly organized and can follow instructions Works well with others Preference given to applicants living within 10 miles of office location Physical Demands/Working Conditions:
The activities described below are those that must be met to perform the essential functions of this job.
Reasonable accommodation may be made to enable those with disabilities to perform the functions.
Employees are required to:
Sit in front of a computer for 2 or more hours at a time Work in an open office environment Can work hot or cold warehouse environments for short periods Sit, talk, hear, and stand frequently throughout the day Climb, reach above shoulder height, stoop, kneel, and crouch Lift heavy objects up to 25 pounds Job Type:
Full-time Pay rate:
$10.
00 - $14.
00 Based upon experience Job Type:
Full-time Pay:
$10.
00 - $14.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Maryville, TN:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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